English

Beware of airline overbooking, you may not go on a trip, and not get a refund tickets. For example:Sunday, August 31, we arrived at 1:45 p.m. for the registration of luggage to the airline SriLankan Airlines to take off at 15:00, we found that the window was closed except for Class buisnesses, while the screen above stated that the registration closed at 14:00.The head of the recording said that the office was closed because the plane was overbooked due to complete.We asked four times to establish ourselves proof, like what we were there, and it does not let us pick up after overbooked, he never wanted to do, we just may have his name . He said he will send an email to the company that evening.On Monday morning at the opening of the company, we called, we were offered another flight for an additional fee of € 300.00 per person, plus a ticket from Paris to London, Wednesday or wait for the next flight, already overbooked on the waiting list, but be sure you can pick.For 2 days in Paris, we have tried to succeed, but they consider that it was not presented for registration, in order not to pay us the amount of notes over € 2000.00 plus related fees, train tickets, hotel, meals, transportation.All the time of our negotiations, we were repeatedly lied and were in bad faith.Counsel, present yourself very early boarding for opportunities to leave, preferably taking big airlines, which have more financial resources.And in case of dispute, save the conversation with the staff of the company or take pictures with your cell phone.You thought that by buying a plane ticket in cash you're sure to have a place reserved on the plane and then be sure to take off, and no, flight departures are in the lottery, first come ,, first served. It's like you order a new car, and you were not sure how to dispose of, and so you lose the entire amount you paid.There are 250,000 air passengers victim of overbooking in France each year.The EU adopted legislation against overbooking in 1991 and amended in 2003, SriLankan Airlines does not seem to apply.